Refund policy

At Oak & Ember, customer satisfaction is our priority.

1. Return Period
You may request a return or refund within 7 days of receiving your order.

2. Conditions
Items must be:

• Unused

• In original condition

• In original packaging

3. Damaged or Defective Items
If you receive a damaged or defective item, contact us with photos/videos for evaluation.

4. Refunds
Once approved, refunds will be issued to the original payment method.

5. Non-Refundable Items

• Sale items (if applicable)

• Used or customer-damaged items

6. Return Shipping
Customers may be responsible for return shipping costs unless the item is defective.

Contact: support@oakandember.top